Group 1 designed a system for Braxo clothing stores in order to enhance its ability to market its clothing items by indicating what items are complementary to others (Outfits) based on the knowledge of its fashion experts; it will also introduce the use of Personal Digital Assistant (PDA) by the Salespersons. With this system Braxo will enhance its customers’ shopping experience.  Customers will interact with IIDR using touch screen flat monitors with an on-screen keyboard, and bar code devices to scan clothing tags.

Group 2 devised a Helpdesk Error Ticketing System (ETS) that will facilitate and streamline the error reporting and equipment handling process for the Center for Academic Technologies at the George Washington University.  Users will be able to use the system in order to generate problem tickets, which then will be forwarded to the appropriate support staff designated for that particular issue.  The ticket generation sub-process is designed to be robust, covering issues ranging from broken hardware, to software conflicts, network issues, and etc. Staff members possess the ability to “escalate” / forward tickets to other staff members if a ticket is not under their domain of responsibility or the issue has been incorrectly identified.  In addition to streamlining the support turnaround of the department, (ETS) will bring added benefits in the form of the introduction of metrics on staff and hardware performance.  Important information such as staff response time and computer performance can be collected to facilitate managerial decisions